Welcome to Guest Care University
  • Home link-arrow
  • Guest Care Resolutions
Guest Care Resolutions

Where do I find an Ashley Furniture Serial Number


Locating a Deleted Part Order


TDG Resolution Stream


Delivery Completion Data Resolutions


Scheduling Service Setup


Drivers Document Home Damage


Guest Reporting Home Damage


Transportation Approving and Declining Home Damage Claims


Wood Cutting Process


Cut Cores Process



Ordering Parts


Gift Certificates


Price Adjustments


Replacements


Third Party Service: Cleaning & Appliances


Educate the Guest


Whirlpool Service Bench


Appliance Email Templates


Arranging In-Shop Service (COGs)


Guest Care Escalations


Pre-Conversion Guests


AFI Aged Parts


Standard Labor Repair Times


Guest to Pay



Third Party Cleaners List


Third Party Home Damage Contractors List



Appliance Depot Sheet


How to level a Chair


Backdoor Exchanges & Reselections


Scheduling a TDG In-Home Technician


Appliance Escalation Contacts