Guest Care Resolutions
Wood Cutting Process
Wood Cutting Process
When an internal technician has been out to a guest’s home and advises Guest Care that the resolution for the guest’s product includes cutting wood, we need to complete the following process.
Note: This would be completed, after the guest care agent qualifies and determines this is the route, we are taking for that specific product defect.
Wood Cutting Procedure:
Use this process when arranging for wood to be cut for a guests in home service appointment:
- In the Customer Service Order, select the Parts tab
- Enter CUTWOOD into the Part Product field and press tab
- Update the Quantity ordered field with the quantity required (as advised by the technician report)
- Enter $0.00 into the Price field
- Click Save
- Enter charges as per standard operating procedure
- Click Save
Image of Parts tab with the Cut Wood request
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