Wood Cutting Process

Wood Cutting Process

When an internal technician has been out to a guest’s home and advises Guest Care that the resolution for the guest’s product includes cutting wood, we need to complete the following process.  

Note: This would be completed, after the guest care agent qualifies and determines this is the route, we are taking for that specific product defect. 

Wood Cutting Procedure:

Use this process when arranging for wood to be cut for a guests in home service appointment:

1. In the Customer Service Order, select the Parts tab 
2. Enter CUTWOOD into the Part Product field and press tab 
3. Update the Quantity ordered field with the quantity required (as advised by the technician report) 
4. Enter $0.00 into the Price field 
5. Click Save 
6. Enter charges as per standard operating procedure  
7. Click Save 

Image of Parts tab with the Cut Wood request