E-Comm

Included in this article:

1. Overview
2. When to use E-Comm Virtual Service Desk
3. Link 

1. Overview

TDG's E-Comm department deals with our guests who place their orders online through our websites. Should we have a guest who purchased online and requires reselection, to cancel their order, or qualifies for a price match, we would need to complete the following processes.

2. When to use E-Comm Virtual Service Desk

If a guest has an e-commerce order request, please review the following scenarios on how to action the request:  

      - Guest wants to Re-select   

            Add ‘RESELECT’ to the Sale Merchandise tab  

      - Guest wants to Cancel   

            Update Contact Status to CANCEL 

            Update Contact Date to 3 days from today’s date  

      - Guest wants Price Match   

            Log into the Virtual Teams Service Desk, and fill out the appropriate form  

      - Guest wants copy of their receipt – Log into the Virtual Team Service Desk and request on the behalf of the guest. 

3. Virtual Service Desk Link

Virtual Service Desk Link: https://app.smartsheet.com/b/form/1befc729488d4fdba3d4385f5f2884d5