Guest Care Resolutions
Educate the Guest
Included in this article:
- Overview
1. Overview
There are several instances where a Guest Care Agent may educate a guest, including:
- Reminding them of the purchasing agreement
- Advising them of TDG’s process
- Informing them that their concern is not part of the coverage during their manufacture or extended warranty These conversations are held using your empathy training and must be documented in the sales order / service order Audit Comments Log.
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