Roles and Responsibilities
When and How Stores Reach out to Guest Care - Pre / Post Possession
Responsibilities of a Guest Care Agent
Guest Care Agent & Team Expectations and Evaluations
Frequently Asked Questions
Guest Care Top Performer Bonus
Ashley (AHS) Sales Policies
TDG Delivery & Pickup Policies
TDG Service and Repair Policies
Dufresne (DFA) Sales Policies
Promoting Extended Warranty
Introduction to Open Order Management
Update the Service Order with the Technician Report
Guest Contact and Qualification
Technician Cancellation List (TCL)
Guest Care Service by Store
Guest Care Wage Program 6.0
