Acquire Welcome to Guest Care University

Roles and Responsibilities

When and How Stores Reach out to Guest Care - Pre / Post Possession
Responsibilities of a Guest Care Agent
Guest Care Agent & Team Expectations and Evaluations
Frequently Asked Questions
TDG Terms and Conditions
Guest Care Top Performer Bonus
Ashley (AHS) Sales Policies
TDG Delivery & Pickup Policies
TDG Service and Repair Policies
Dufresne (DFA) Sales Policies
Promoting Extended Warranty
Introduction to Open Order Management
Contacting other Teams
Update the Service Order with the Technician Report
Guest Contact and Qualification
Initial Tickets
Product Possession
TDG Problem Codes
Technician Cancellation List (TCL)
Guest Care Service by Store
Guest Care Wage Program 6.0
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Guest Care Service by Store

Below shows TDG different store locations, and what responsibilities Guest Care has to those store locations


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