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Roles and Responsibilities

When and How Stores Reach out to Guest Care - Pre / Post Possession
Responsibilities of a Guest Care Agent
Guest Care Agent & Team Expectations and Evaluations
Frequently Asked Questions
TDG Terms and Conditions
Guest Care Top Performer Bonus
Ashley (AHS) Sales Policies
TDG Delivery & Pickup Policies
TDG Service and Repair Policies
Dufresne (DFA) Sales Policies
Promoting Extended Warranty
Introduction to Open Order Management
Contacting other Teams
Update the Service Order with the Technician Report
Guest Contact and Qualification
Initial Tickets
Product Possession
TDG Problem Codes
Technician Cancellation List (TCL)
Guest Care Service by Store
Guest Care Wage Program 6.0
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  • Ashley (AHS) Sales Policies

Ashley (AHS) Sales Policies

Included in this article:

  1. Overview
  2. Payments and Deposits Policies
  3. Deposits
  4. Cheque (Personal, Certified, Money Orders, Bank Drafts)
  5. Credit Cards
  6. Commercial Credit Policy
  7. Cancellation Policy
  8. Return Policy
  9. Possession of product
  10. Sales of Clearance Product
  11. Delivery Fees
  12. Remove Old
  13. Reposition
  14. Sales of Accessories
  15. 100 Night Comfort Guarantee 
  16. 125% Price Guarantee
  17. TDG Peace of Mind 
  18. Montage Peace of Mind
  19. Warranty on Commercial Sales

1. Overview

Below reviews the AHS (Ashley Home Store) terms and conditions. 


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Important! Until Dec 31, 2022, AHS will provide a 60 day time period for price matches, compared to the normal 30 day time period.


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