Acquire Welcome to Guest Care University

Roles and Responsibilities

When and How Stores Reach out to Guest Care - Pre / Post Possession
Responsibilities of a Guest Care Agent
Guest Care Agent & Team Expectations and Evaluations
Frequently Asked Questions
TDG Terms and Conditions
Guest Care Top Performer Bonus
Ashley (AHS) Sales Policies
TDG Delivery & Pickup Policies
TDG Service and Repair Policies
Dufresne (DFA) Sales Policies
Promoting Extended Warranty
Introduction to Open Order Management
Contacting other Teams
Update the Service Order with the Technician Report
Guest Contact and Qualification
Initial Tickets
Product Possession
TDG Problem Codes
Technician Cancellation List (TCL)
Guest Care Service by Store
Guest Care Wage Program 6.0
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  • Dufresne (DFA) Sales Policies

Dufresne (DFA) Sales Policies

Included in this article:

  1. Overview
  2. Manual Sales Order
  3. Deposits and Payments
  4. Cheque Policy
  5. Credit Card Policy
  6. Commercial Credit Policy
  7. Cancellation of Orders
  8. Possession of Product
  9. Sales of clearance product
  10. Custom/Special Order
  11. Delivery Fees
  12. 30 Day Price Guarantee
  13. Sales of Accessories
  14. 48 Hour Return Policy
  15. 48 Hour Reselection Policy
  16. No Fit Policy
  17. 100 Night Comfort Guarantee 
  18. TDG Peace of Mind 
  19. Montage Peace of Mind
  20. Warranty on Commercial Sales
  21. Layaway Program

1. Overview

Below is the DFA (Dufresne Furniture and Appliances) terms and conditions.



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