Auto Dialer

Included in this article:

1. Overview
2. Flow Chart
3. What Else do I need to Know?
4. How to Use

1. Overview

Our new Auto Dialer reduces the steps Agents take to contact our guests and record progress within the OOM Queue. This new feature within Cisco Phone Systems is easy to use, and simplifies this process.  

You no longer have to log into TDG Reports to get your calls, or mark your calls as complete.  

2. Flowchart

3. What Else do I Need to Know?

• Leaving an order in EST returns the order to the Filled Clean Queue. It will be actioned based on the callback date chosen within the order. 
• Moving an order to SCH takes the call out of the Filled Clean or Filled Clean Callback Queue. 
• The Auto Dialer will stop presenting calls when the Queue is empty for the day.  
• AFHS Brandon is added to the 1pm and 4pm data pull. The ship location will need to be changed to 092. The route code will auto-populate. 

4. How to Use

Use the following procedure, when using the Auto Dialer:

1.Log into Storis. 

2.Log into Jabber. 

3.Log into Cisco Phone System. 

4.A call will present itself. Click Accept.   

Note: Clicking Accept calls the guest 

5.Copy the Acct # from Auto Dialer and paste it into the Order Number field of the sales order in Storis.  

6.Do one of the following: 

      a) If the guest does not answer, end the call and update the order accordingly. Return to step 4. 

      b) If the guest answers, continue with the call as per standard operating procedures. 

7.Once the order is actioned, click End Call. You have 30 seconds to wrap up updating the order before the next call presents itself. Return to step 4 until end of shift or all calls are made.