TDG Reports - Open Order Management Queue

1. Overview
2. OOM Queue – TDG Reports  

Benefits to Open Order Management Queue

• Time savings of over 2.5 hours generating the current OOM Calling List 
• Integration between TDG Reports and Storis for updating the Audit Comments Log 
• Allows for integration with Twilio
• Contact guests the day after their purchase to confirm their order via text, email, and automated call.  
• Contact the guest the day of delivery via text, email, and automated call.   

TDG Reports Link: http://tdg-iis7.tdg.corp/?src=Reports%2fDefault.aspx%3fapp_id%3d50 

2. OOM Queue – TDG Reports

1. In TDG Reports, go to Delivery>Order Management>Call Queue, or enter 2362 into the Report ID field and click Search.  

2. Select the required region from the Location drop down menu.  

3. Select the call type from the Queue drop down menu.  

4. Click Get Queue. The Call Queue displays.  

5. Click Select for the line item you need to contact.  

6. Review the order information.  

7. Contact the guest as per standard operating procedure, utilizing the scripting provided.  

8. Action the order within Storis as per standard operating procedures.  

9. Select the required results from the Order Call Queue.  

10. Click Response and enter the audit comments / additional information.  

11. Click Return to Queue and return to step 8.