Armour Appliance Installation

Included in this article:

1. Overview 
2. Armour Appliance Installation Details and Contact Information 
3. Scheduling Appliance Installations
4. Cancelling Appliance Installations
5. Armour Pricing Chart

1. Overview

Armour Appliance & Installation is a third party depot used in the 888 region by two DFA locations. These locations include DFA Narin (001) and Ellice (003). When a guest makes a appliance purchase through one of these two selling locations, and resides within the Manitoba region, they are eligible to purchase this additional service. The the point of sale, the guest would introduced to the Armour Appliance Installation program. If the purchase is added to the guest Sales Order, the store will log a OOM ticket through Service Desk to notify Guest Care and have us arrange the service through Armour. 

2. Armour Appliance Installation Details and Contact Information

As of June 2017, DFA Ellice and Nairn will be offering our guests the option of installation on appliances.

• This option will only be available to guests who purchase through these two locations 
• This installation service will be offered by a company called “Armour Plumbing & Mechanical” 
• This service is available weekdays from 9:00 – 5:00 PM. Service is available as early as the first business day after possession. Service will NOT be provided same day as delivery. 
• Armour Plumbing and Mechanical can pick up dishwashers, hood fans, and OTR’s from our Distribution Centre for same day installation in the guest’s home. (They will contact guest to advise of a time) 
• Dishwashers, OTRs, hood fans, cooktops and wall ovens are all reinstall only meaning an existing unit with existing hookups and venting must be present. 
• If the guest requires customization, then this must be arranged in advanced with Armour Plumbing and Mechanical. All hookups need to be in place (all lines / dimensions).
  Any new construction home is subject to a site inspection prior to installation to ensure that Armour Plumbing and Mechanical can complete the install. (Inspections are free!) 
• Any sales order with appliance installation is NOT eligible for Free Shipping. 
• This service is available to out-of-town markets serviced by 888 with an added surcharge for mileage. This program is NOT offered to anyone outside of our delivery zone. 
• Armour Plumbing and Mechanical will remove the old appliances. Removal is included with installation regardless of delivery being sold. 
• Armour Plumbing and Mechanical charges a cancellation fee of $45.00 when there is less than 24 hours’ notice of cancellations 
• Armour Plumbing and Mechanical offers a 90-day warranty on all installations 
• No discounting or waiving of installation fees are allowed 
• The installation is non-refundable the event that the guest returns the product AFTER possession.  

Armour Contact Information

Email: APML_reception@outlook.com 

Phone: (204) 771-2616 

3. Scheduling Appliance Installations

When booking a Sales Order, that requires and qualifies for Armour Appliance installation, the following process would be required: 

1. Scheduled the delivery / pickup with the guest. 
2. Inform the guest that Armour will contact them within 24 hours to schedule the installation. ONLY FOR STORES 001 & 003. 
3. Inform the guest of the $45.00 cancellation fee if the guest does not cancel their installation within 24 hours of the scheduled appointment. 
4. Email Armour and provide the guest’s information in order for Armour to schedule the installation. 
5. Enter ‘INSTALLATION SCHEDULED’ into the Instructions field. 
6. Enter ‘EMAILED ARMOUR PLUMBING TO SCHEDULE INSTALLATION WITH THE GUEST’ into the Audit Comments Log. 
7. Copy and paste the email into the Audit Comments Log. 
8. Save the sales order. 

4. Cancelling Appliance Installations

Refused Deliveries 

1. The Delivery team marks the appliance item(s) as Did Not Complete in PAI.
2. The Delivery team marks the installation item number(s) as Did Not Complete in PAI. 
3. The appliance is brought back into SNL and follows normal SNL adjudication. 
4. Completion Data team enters ‘<ITEM> REFUSED AT DELIVERY. INSTALLATION WILL NEED TO BE RESCHEDULED’ into the Audit Comments Log. 
5. The Completion Data team will not invoice the installation line item until the appliance is successfully delivered. 
6. Completion Data team emails Armour to notify of the undelivered item, and to reschedule the installation. 

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Note: Gull Lake is considered Zone 2