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Managing Sales Orders

Sooners
Managing Orders with a Balance Due
Managing Orders with Dancing ATP Dates
Managing Sales Orders with a Hold Contact Status
Managing Orders with Past Due Ship Dates
Managing Orders with SVC Contact Status
Managing a Sales Order when ATP Date is Not Available
Managing Orders when Product arrives late with an ATP Date (Broken Promise)
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Managing a Sales Order when ATP Date is Not Available

Included in this article:

  1. Overview
  2. Communicating to the Guest  

1. Overview

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Note: You MUST enter a Redbook Request through Service Desk to request an updated ATP date. The Merchandising team will reach out to our vendor to be able to provide us with the required update.  


2. Communicating to the Guest

Use the following script when an ATP date is not available, and you must unschedule the line item: 


  • We had an opportunity to review your purchased items. Unfortunately, the selected merchandise (insert item) lead-time will be a few weeks. At this time do not have a production date for (insert piece(s)) so we are unable to scheduled possession for that item. Would you like to either schedule a partial delivery, reselect your merchandise, or we can estimate your sales order for delivery. 

Use the following procedures and scripting when processing a sales order with an unscheduled line:  


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