Managing Sales Orders
Managing Orders with SVC Contact Status
Included in this article:
- Overview
- SVC Contact Status Procedure
1. Overview
Guest Care Agents update the contact status on a sales order to SVC when orders result from one of the following service concerns:
- Product being repaired
- Open CSO for guest expectations
2. SVC Contact Status Procedure
Use this procedure when dealing with SVC (Service) related orders:
- In Storis, go into the order
- Review the Audit Comments Log to verify product was refused and being assessed / repaired
- In a new Storis screen, open View Customer Activity, and select the Open Orders tab
- Double click the CSO (Customer Service Order) to open it
- Review the Audit Comments Log to determine if the item is being repaired or replaced
- Exit out of the CSO
- Update Contact Status to SVC in the Sales Order
- Update Contact Date to the day after inspection/repair
- Update the Audit Comments Log
Example: CSO ATTACHED TO SALES ORDER. ALLOWING TIME FOR CONFIRMATION ITEM IS IN GOOD STOCK CONDITION AND READY FOR DELIVERY.
Was this article helpful?

