Managing Sales Orders
Managing Sales Orders with a Hold Contact Status
Included in this article:
- Overview
- Hold Contact Status Procedure
1. Overview
Orders are placed on hold when the guest has been contacted 5 times over a 1-week period, and we have not yet successfully spoken with the guest.
Hold Contact Status Process
Use the following procedure when updating a Sales Order due to a HOLD contact status:
- In Storis, go into the order
- Review the Audit Comments Log to verify 5 attempts of contact have been made over a one-week period
- Update Contact Status to HOLD
- Update Contact Date (3 days from today’s date)
- Update the Audit Comments Log CONTACT ESCALATION, PLACING INTO HOLD FOR STORE TO RESOLVE.
Note: If 3 days later, the order still remains estimated, flip the order into CWC Status.
Was this article helpful?

