Managing Orders with Past Due Ship Dates

Included in this article:

1. Overview
2. Past Due Procedure
3. Available to Promise Date cannot be Determined
4. Expired Financing
5. How to Run Past Due Report via Vamoo

1. Overview

Any order with a Past Due ship date needs to be reviewed to ensure order integrity and complete any required adjustments. An order is considered past due when the order has a
scheduled or estimated date that is greater than 1 day.  

Example: Order is EST June 15^th and today is June 16^th. The order is considered past due.

Issues that will display in this view include:  

• Accessory pick-up from the store that has not been completed  
• Guest pick-up from the DC that has not been picked up by the guest  
• Delivery orders that were estimated that dates have lapsed for a variety of reasons  
• Orders that are EST/ SCH two days past delivery date  

2. Past Due Procedure

Use this procedure when managing and updating Past Due orders: 

       1. In Storis, go into the order 

       2. Do one of the following: 

             a. If the order is scheduled, 

                    i. Select the Fulfillment tab 

                    ii. Move the fulfillment date forward to equal to or the closest date after the ATP date 

                    iii. Push the date again, if the ATP date changes. Repeat until the ATP date doesn’t change 

                    iv. Review to see if there are any remaining fulfillments, if so, repeat 

                    v. Exit out of the order by selecting SUPPLCHN on the automatic Audit Comment Log options 

             b. If the order is estimated, 

                    i. Select the Fulfillment tab 

                    ii. Review the Audit Comments Log to ensure the product was not delivered or picked up 

                            § If so, submit a DCD ticket through Service Desk for DCD to invoice off the delivered item(s), or email CPU to invoice off the picked-up items(s) 

                            § Update the Audit Comments Log 

                    iii. If not, Move the fulfillment date forward to equal to or the closest date after the ATP date 

                    iv. Push the date again if the ATP date changes. Repeat until the ATP date doesn’t change 

                    v. Review to see if there are any remaining fulfillments, if so, repeat 

                    vi. Exit out of the order by selecting SUPPLCHN on the automatic Audit Comment Log options  

3. Available to Promise Date could not be Determined

At times, you may encounter a order that states ‘Available to Promise Date can not be determined’. This would be noted in the fulfillment tab of the order. This is Storis advising that an item on the order is discontinued. Complete the following process when this occurs: 

      1. Identify which item is now discontinued  

      2. Email selling location to advise of the discontinued item 

            a. Send a ticket to EComm if this is a web order 

      3. Update Contact Status to HOLD 

      4. Update Contact Date to 3 business days away 

      5. Adjust fulfillment date to 3 business days away 

      6. Update Audit Comments Log 

4. Expired Financing

When reviewing past due orders, you may encounter orders that have expired financing. Complete the following process when this occurs: 

      1. Delete financing line from order 

      2. Email the selling location to notify of expired financing 

             a. Log EComm ticket if this pertains to a web order 

      3. Update Contact Status to BALDUE 

      4. Update Contact Date to 3 business days away 

      5. Adjust fulfillment to 3 business days away 

      6. Update Audit Comments Log  

5. How to fun Past Due Report via Vamoo (View and Manage Open Orders)

See the following article on how to run the current outstanding past due report.

https://5p1592.acquire.io/kb/knowledge-base-default/open-order-management-oom/vamoo-what-is-it