Managing Orders with a Balance Due

Included in this article:

1. Overview
2. Orders with a Balance Due Process 

1. Overview

All orders with a balance due need to be reviewed and ensure the reason for the balance has been documented in the sales order. The timing of payment completion should match the arrival date of the product. At the end of each business day, both brand leadership teams are reviewing any and all Baldue orders and flipping them into a quote or layaway, dependent on the store and situation. Therefore all Baldue orders should be attended to within 24 hours. 

2. Orders with a Balance Due Process

Use this procedure when there is a outstanding balance on a guests order:

1. In Storis, go into the order 
2. Review the payment tab to confirm there is an outstanding balance owed to TDG 
3. Update the Contact Status to CALLBACK
4. Update the Contact Date for 3 days from today’s date 
5. Update the Audit Comments Log BALUE DUE ON ORDER. SET FOR STORE TO RESOLVE.

Note: For Dryden guests, we need to ensure we are not coding this as a balance due, if it pertains to taxes. Please review https://5p1592.acquire.io/kb/knowledge-base-default/open-order-management-oom/contact-status-and-date-what-is-this for further details on this.