Guest Payment Portal
Included in this article:
- Overview
- Payment Portal Procedure
1. Overview
We offer our guests the option to make payments onto their orders / accounts when the following occurs:
- Balance due on an open order
- PPP and Delivery upsells
- Service parts are required
- Service fee required
Ashley Furniture HomeStore and Dufresne Furniture & Appliances have their own payment portals associated with their websites. However, the procedure for processing these payments is identical for both brands.
Dufresne Furniture & Appliance: https://dufresne.ca/pages/onlinepayment
Ashley Home Store: https://ashleyhomestore.ca/pages/onlinepayment
2. Payment Portal Procedure
Use the following procedure when a guest is pre-paying for parts, labor, purchasing PPP or upgrading their delivery services:
1. Guest Care ensures that the guest knows their order number, payment total, and customer number
2. Guest Care provides the link to the payment portal to the guest
3. Guest enters the required information and clicks Submit
4. Guest enters their Contact, Shipping, and Payment information and then clicks Check Out to process the payment
5. Ecommerce Administration team reviews all payments every 30 to 60 minutes, though Moneris
6. Ecommerce Administration does one of the following:
a. Applies the payment to the open order for balance due, PPP sales, or delivery fee sales. Continue to step 7
b. Applies the payment to the guest’s account for all service related issues (parts, service charge, etc.). Accounting transfers the payment via Maintain Deposit function within Storis. No further action required.
c. If the Ecommerce Administration team cannot find the order/ guest information based on what was provided in the payment portal, they will contact Accounting to provide additional research assistance, no further action required.
7. Email the guest to let them know that the payment was processed to their open order. Update the Audit Comments Log by choosing Other – Payment Applied.
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