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Daily Plan
Daily Plan - December 19, 2022
Daily Plan - December 20, 2022
Daily Plan - Jan 9, 2023
Daily Plan - January 10, 2023
Daily Plan - January 11, 2023
General
TDG Culture and Vision
Idea Board Submission
Guest Care Team Shout Outs!
Guest Care Contact Sheet
Vacation Coverage Limitations
Guest Advocacy
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Roles and Responsibilities
When and How Stores Reach out to Guest Care - Pre / Post Possession
Responsibilities of a Guest Care Agent
Guest Care Agent & Team Expectations and Evaluations
Frequently Asked Questions
TDG Terms and Conditions
Guest Care Top Performer Bonus
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Tools and Systems
Eva - CSA Flow Chart
Payworks
Evolve
Yammer
TDG Connect
Eva Service Claims
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Product Knowledge
1555852k - Kenora
Furniture Basics: Materials, Features and Construction
Bedding Basics
Appliance Basics
Rugs / Carpets
The Alessio - Model Number AFHS-1481449K
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Warranty Programs
Promoting Extended Warranty
TDG Extended Warranty Sell Sheets
Extended Warranty Care Kits
Manufacturer & Extended Warranties
Montage Furniture Services
Tutoris Warranty - Guest Brochure
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Open Order Management (OOM)
Armour Appliance Installation
Auto-Fill
Delivery Times by Region
Upgrading Delivery Services to a Pending Sales Order
VAMOO - View and Manage Open Orders
Contact Status & Date
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Fulfillment Method: Pickup and Delivery
Slip Seat Transfers
Partial Deliveries Multiple Fulfillments
Scheduling a TDG Delivery
Scheduling a Pickup for a Slip Seat Location
Removing Additional Delivery Fees
Add-on Deliveries
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Schedule
New Team Schedule
September 4th Team Schedule - Labor Day Week
Thanksgiving Schedule
Remembrance Day Schedule
Guest Care Holiday Schedule
Managing Sales Orders
Sooners
Managing Orders with a Balance Due
Managing Orders with Dancing ATP Dates
Managing Sales Orders with a Hold Contact Status
Managing Orders with Past Due Ship Dates
Managing Orders with SVC Contact Status
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Guest Care Qualifications
View Customer Activity
Home Damage and Timelines
Part Overview and Facts
Guest Payment Portal
Appliance Trouble Shooting Guide
Customer Service Order
Seamless Service Codes - 1 Pager
Customer Service Order
Customer Owned Pending (COP)
Follow up on Third Party Depot in Home Service
Following Up on Parts Orders
Closing a Customer Service Order
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Guest Care Resolutions
Where do I find an Ashley Furniture Serial Number
Locating a Deleted Part Order
TDG Resolution Stream
Delivery Completion Data Resolutions
Scheduling Service Setup
Drivers Document Home Damage
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TDG Invoicing & CSO Charges
Customer Service Order Charges
Introduction to Invoicing
How to Complete the Invoicing Process
Invoices Billed in Error (BIE)
Bedding
Mattress Facts
Mattress Contacts & Serta 120 Night Sleep Guarantee
Required Documents for Mattress Claim Submission (RA Request to MFG)
Power Base
Newsletter
Guest Care Newsletter: January 31st - Issue 5
Guest Care Newsletter: February 7th - Issue 6
Guest Care Newsletter: February 14th - Issue 7
Guest Care Newsletter: February 22, 2022 - Issue 8
Guest Care Newsletter: February 28, 2022
Newsletter - March 7, 2022 - Issue 10
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Human Resources (HR)
Team Member Change Form
Property Acknowledgment Form
Team Member Leave of Absence Form
TDG Coronavirus Update
Work from Home Requirements and Sign-Out Form
